Return Policy

Thank you for shopping at Glamour Eyez & Beauty! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:
   We accept returns within 30 days of the original purchase date on damaged, defective and wrong items only.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refunds:
   Once we receive your return, our team will inspect the item and process your refund.
   Refunds will be issued to the original payment method within 14 business days.
3. Exchanges:
   If you received a defective, damaged or wrong item, we would gladly exchange it for a new one.
   Please contact our customer service team at info@glamoureyezandbeauty.store to initiate an exchange. Please do not return items without contacting us first to ensure a proper return.
4. Return Shipping:
   Customers are responsible for return shipping costs, except in cases of defective, damaged or wrong items.
   We recommend using a trackable shipping service to ensure your return is received.
5. How to Initiate a Return:
   To initiate a return, please contact our customer service team at info@glamoureyezandbeauty.store
   Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
6. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods. Unfortunately, unless you receive a damaged, defective or wrong item, we are unable to exchange or refund cosmetics, makeup, tools and accessories for any other reasons such as, change of mind due to safety/health and sanitary reasons for all of our customers. Thank you for your understanding.
   Please check the product description for any specific return restrictions.
7. In-Store Returns:
   If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt. (Online-store only)
8. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
9. Contact Us:
   If you have any questions or concerns regarding our return policy, please contact our customer service team at info@glamoureyezandbeauty.store

Thank you for choosing Glamour Eyez & Beauty! We appreciate your business and strive to make your shopping experience enjoyable.